OPERATIONAL PLAN FOR SMALL FOOD OUTLET ON AIRPORT

BUSINESS GOAL

The goal of my business is to provide the best service in my small food outlet at airport to customers by offering delicious, hygienic Indian food at affordable prices, while maintaining high standards of cleanliness and food safety and build strong relationships with them through ensuring their satisfaction, which will help to enhance my business’s reputation by their positive feedback and create a long lasting impact on my success.

DAILY OPERATIONS AIMED AT REACHING BUSINESS GOALS AND KEEPING OUR CUSTOMER HAPPY

To achieve our business goals, we will focus on key areas every day, including tracking customer satisfaction through feedback, monitoring daily sales and revenue, and ensuring order accuracy without compromising the food quality. We will ask customers what they like most and what they think we can improve, so we can keep getting better. By staying open to feedback, we can adapt quickly and provide exactly what our customers want. Special offers on key days and affordable pricing will help attract more customers, while ensuring we stay profitable through well-planned promotions. Our goal is to offer great value, building strong relationships with our customers. By sticking to these strategies, we will keep our customers happy, encourage repeat visits, and consistently serve delicious meals at great prices.

KEY ACTIONS AND DUTIES FOR ACHIEVING GOALS

Social Media Marketing

• Post regularly on Instagram, Facebook, and TikTok.
• Run targeted ads to attract travelers and frequent visitors.
• Respond to customers comments and to their feedbacks.

Airport Advertising & Partnerships

• Display ads in high-traffic airport locations.
• Work with local businesses and travel agencies.
• Offer exclusive promotions for airport staff and frequent travelers.

Special Deals & Loyalty Programs

• Provide discounts for repeat customers and loyalty members.
• Offer meal bundles and group discounts.
• Launch seasonal promotions to drive sales.

Community Engagement

• Host food tasting events at the airport.
• Partner with local influencers and food bloggers.
• Organize cultural food events and collaborations.

Backup Plans for Staffing and Supplies

• we will be in touch with hiring process.
• My staff will be trained for multiples roles to handle everything.
• Our inventory will be checked on every sundays to see the stock shortage.
• Extra stock of key ingredients and packaging will be kept as backup.

IMPLEMENTION PLAN

	PLANS	DUE DATES
1.	Finalize the location by securing a retail space at the airport, lease terms, and signing the agreement	10TH-13TH APRIL
2.	Complete all the legal documentation, obtain necessary business permits, and open a business bank account	15TH-20TH APRIL
3.	Plan the store layout, purchase furniture chairs tables and utensils for kitchen	22ND APRIL
4.	Buy the initial stock, which includes main ingredients of food, and necessary equipment like a POS system to take orders	25TH APRIL
5.	Hire employees and conduct training in customer service and food making	28TH-5TH MAY
6.	Start marketing by using social media, creating promotional materials, and offering special deals to attract customers.	5TH-10TH MAY
7.	Test everything to make sure the workflow is going smoothly and fix any challenges that come up	12TH-15TH MAY
8.	Make operational adjustments based on feedback, finalize store setup, and ensure all quality standards	16TH -18TH MAY
9.	Officially launch the store with a grand opening event with huge affordable offers for customers	20TH MAY